Customer Success Story
With Rental Company Plantforce Rentals
Working as a Team to Deliver a Great Customer Experience
Challenge
“Machine data is now more important than the machine itself, and the data we are able to provide gives our customers endless possibilities”
Ryan Pike, Operations Manager
Pains
- Increase the transparency of their processes
- Increase customer trust
- Enable customers to take full control of their rental fleets
- Increase savings on money, labor, and time
Solution
Outcome
The focus on customers, coupled with insights, strong collaborations, and increased trust, meant that Plantforce could be transparent about their processes.
Customers could take full control of a rented machine through Trackunit’s systems, enabling Plantforce to provide more value.
“The trusted relationship between Trackunit and Plantforce has enabled us to build something very special.”
Ryan Pike, Operations Manager
The partnership that pushes to continuously innovate has given Plantforce the ability to provide a great customer experience. It has also allowed them to believe in their capabilities and search for solutions that aren’t the norm in the industry. They’re able to push the boundaries of the rental industry and work towards eliminating downtime.
About
Company size
Founded
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