Published: 16. October 2024,
Eliminate Downtime, The Interview
– 8 min.
By Martin O’Rourke
Director of Communications
We’ve been advancing our product to deliver an Industry Cloud Platform above all others in off-highway construction. Built with your feedback from the Trackunit Product Portal, our team is dedicated to delivering products that positively impact you and your business. This article outlines our Q3 2024 launches.
IrisX opens up our technology and expertise, so all enterprise-level companies in the construction industry can take part in developing products and services to better serve your customers. Based on a solid foundation of data, IrisX is a secure and scalable way to reduce complexity surrounding digital advancement as it acts as a springboard for AI, LLM, and other development opportunities.
Designed to help companies overcome the significant challenges of digital transformation, such as high upfront investment and the scarcity of tech talent, IrisX is a developer-friendly platform that coexists with existing tools.
Comprised of six core capabilities, IrisX helps streamline the path to production for digital initiatives, and has the power to help you unlock insights like never before.
Learn more about how you can break new ground with IrisX.
New support tools, a more efficient way to onboard Kin Tags, and a new Alert type all launched this quarter in Trackunit Manager.
A new layer of customer support built directly into Trackunit Manager. Messenger is a generative AI tool that crawls Help Center articles to provide you with the support you need, when you need it. Walk through a guided flow of questions and answers or connect with a live Trackunit team member to get answers in real time.
All conversation and ticket history is saved in your account so you can easily reference previous answers. Previous paths to resolution like phone calls and emails are still an option, however Messenger is an excellent way to get answers fast.
Spend less time onboarding multiple tags with our new Kin Fast Onboarding. This new feature enables quick setup and streamlines the installation process for bulk onboarding of Kin tags by uploading a single spreadsheet with all the assets and related metadata. It’s our goal to help you reduce the turnaround time from when you purchase a Kin tag to when you start getting data from that Kin tag.
Learn how to install, activate, and onboard Kin tags in this Help Center article.
Keep assets in sight with Telematics Device Alerts. This new alert type triggers based on the health of different IoT devices like Raw, Spot, and Kin. Setup alerts based on GPS transmission, device battery, and more to help alert to potential theft, tampering, or low battery on IoT devices.
Read this article to learn how to set up Telematics Device Alerts.
Capture key controller data to positively impact your bottom line. Our new Speciality Equipment solution helps you connect the dots and create a fully connected jobsite. Take speciality equipment operations to the next level in Trackunit Manager using enriched data from complex machines like generators, pumps, chillers, heaters, and compressors.
Watch this Product Spotlight to learn more about our new Speciality Equipment solution.
This new ‘Book a Service’ feature within Service Management creates a clear view of which assets have service calls already scheduled, and which assets still require scheduling. Within the main dashboard there’s a new filter option to easily identify and prioritize those assets requiring immediate attention.
Learn how to book service for an asset in this Help Center article.
Email service notifications are now live in Trackunit Manager. Get one step closer to ensuring assets are serviced on time by enabling auto email notifications to relevant stakeholders when a service is upcoming or past due. This new feature is a great way to alert team members who are infrequent Manager users.
This Help Center article walks through how to setup email notifications for services.
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