Customer Success Story
With Great Plains Equipment Rental
'Sometimes the simpler things in life are the ones with the most impact'
It takes a certain kind of can-do attitude to make headway on the Texan oilfields and, if your tools aren’t up to scratch, you’re not in the game. That’s why Great Plains Equipment Rental values its Trackunit devices so much.
It doesn’t take long in Leslie Mendoza’s company to get an understanding that this is someone used to getting things done. “I do a little bit of everything,” says the Services Manager Assistant, who’s been with Great Plains Equipment Rental for 3 years.
But then, if you want to get on at a frontier-company like Great Plains, it’s exactly the type of attitude you need. Great Plains was founded in 2014 with nothing more than two used Bobcat skid steers, a truck, and a trailer.
Rugged terrain
Within a year, the Lubbock, Texas headquartered company had added mini excavators, dump trailer and towable boom lifts and the type of machinery on offer since, has evolved across the full gamut of the construction portfolio, numbering 664 assets.
The shift in direction is very much a reflection of the terrain that dominates the Great Plains region. The mineral-rich region stretches from New Mexico to Canada with Mendoza’s company focusing on the oil lands of West Texas and New Mexico. In rugged, often inhospitable terrain, it is the ability to get things done that matters most here, says Mendoza, and the ability to get things done well matters even more.
“We don’t have time to be bothering our customers and frankly, they don’t really want us bothering them too,” she says. “This is where our Trackunit devices come in handy, as they can track the equipment, notify if maintenance is necessary, and save us a lot of time.”
“Customers don’t always let us know if something needs fixing,” says Mendoza. “They’re out there in the fields using their equipment non-stop for months on end, and if it’s needing a fix or an oil change, the Trackunit device has definitely helped and made us more efficient.”
This is where our Trackunit devices come in handy, as they can track the equipment, notify if maintenance is necessary, and save us a lot of time.
Leslie Mendoza, Services Manager Assistant
Bottom line
For a customer-centric organization like Great Plains, the predictive qualities of Trackunit’s Raw & Manager products translates into bottom-line savings that can’t be underestimated. Great Plains installed its first Trackunit device in early 2018 and with the focus primarily on tracking, the ability to go in and put something right has impacted expenditure on potentially much more expensive repairs as well as keeping insurance costs lower.
The incidence of theft has also fallen dramatically since Great Plains forged its relationship with Trackunit having tried a different tracking device previously.
“One of the things that made Trackunit stand out has been the level of customer service along every step of the process,” says Mendoza, who joined Great Plains after the relationship with Trackunit began. “The way you handle calls and your response times – sometimes you even notify us of something wrong before we know – all adds up to a great service.”
Mendoza also praises the installation and onboarding process as “simple and quick” and that she has recommended the Trackunit product portfolio to others.
“Sometimes the simpler things in life are the ones with the most impact,” she says. “You can consider it as our own handy helper.”
About
Since 2014, Great Plains Equipment Rental has been helping contractors, DIYers, and construction companies get quality equipment rentals at the most competitive prices.
Company size
17 employees
Founded
2014
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